Published December 17, 2015 by Casey Smith (Tulsa World)
TULSA, OK – Some of the area smart meters recently installed by the Public Service Company of Oklahoma are being recalled due to an apparent manufacturer defect.
In a letter dated Dec. 14 that PSO sent to some customers, the utility says “a small number of the digital electric meters are being recalled by the manufacturer due to a defect that could cause the screen to go blank.”
In an interview with the Tulsa World on Thursday, PSO’s manager of meter deployment Derek Lewellen said a small subset of the meters installed this year in the Tulsa area are affected by the recall from device manufacturer General Electric. Lewellen said the recalled meters are spread throughout the area.
No meters have failed, but PSO wants to get ahead of any potential issues, he said.
“It’s a very small number of meters,” he said. “We want to be proactive with our customers. There’s no safety issues. There’s no issues with the meters failing.”
Even if a meter’s screen were to go blank, Lewellen said that it wouldn’t affect any of PSO’s billing or other information because the utility reads information remotely. A blank screen would impact only what the customers see on the device.
Lewellen said General Electric notified PSO of the recall in September. Customers were not notified until Monday because the utility was developing a plan for the staffing and inventory that will be used during the switch out, he said.
Only residential meters are at issue, he said. Of the roughly 300,000 meters installed this year in the area, Lewellen estimates about 240,000 were at residential properties.
Fewer than 10 percent of those meters are affected by the recall, he said.
Lewellen said customers who received a letter about having a recalled device do not need to take any action.
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